A lawyer submitted a notice to the Prosecutor’s Office about the falsification of his identity in the app. When calling Chivo, they only ask for personal data and provide a case number for follow-up.
Chivo, the wallet created by the government of El Salvador to store and manage bitcoins (BTC), keeps presenting new problems without a response from the authorities, according to the most recent complaints.
According to the local newspaper ElSalvador.com, there is no way to communicate with the creators of the app, even though the demands for identity falsification are growing, a problem that many Salvadorans have been trying to solve for weeks.
In Chivo’s social networks, there is no support to attend complaints and irregularities that users comment. When trying to communicate with the Consumer Defender that is the state agency, there are no clear answers, the news portal said.
In fact, in the Ombudsman’s Office, the first option given to callers to report the situation with the digital wallet is to contact the Chivo Call Center directly. But the contact is unsuccessful. Supporters only take the personal data of the complainant and provide a case number to follow up.
The second option of the Ombudsman’s Office is to fill out a form by phone or through its website, where the facts must get detailed. The representatives don’t seem to attend a personal complaint. They gather a collective notice that would arrive at the technical support of the company.
Ultimately, and as many users do before the little response of the Ombudsman, it is to ask directly to the Attorney General of El Salvador to attend the demand.
All of these failures occur when the majority of the complainants express that they cannot get hold of the $ 30 bonus in BTC that the government gave because others kept their money.
Scammers in El Salvador steal Identities in Chivo Wallet
Salvadorans fell victims to cyber fraud related to the Chivo Wallet. The locals reported in various networks that their data got used by third parties to enter the wallet and steal funds.
The fact is that Salvadoran personalities have echoed the situation. There is the case of the local lawyer Enrique Anaya, who yesterday Monday revealed the news to the Prosecutor’s Office regarding the unauthorized use of his Unique Identity Document.
The local lawyer also shared how this document should get filled out for those who want to do the same.
The Prosecutor’s Office is the one that must investigate what crimes have happened and ask them to request from the company CHIVO, SA de CV all the documentation and information with which the registration got created in the application: DUI.
The requirements are photo, phone number, and other operations performed with your name.
The lawyer recommended that people who have also suffered usurpation of their data report the situation to the Consumer Defender, present a notice to the Prosecutor’s Office and request the cancellation of the account in Chivo.
By: Jenson Nuñez
