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Physicians and other staff members may instinctively rush through discussions with patients who exhibit dissatisfaction; however, it is important to treat patients who are complaining or upset calmly in order to relieve their dissatisfaction and prevent lawsuits. You can often determine what a medical term means if you understand some basic prefixes and suffixes, such as: -algia: Indicates pain or a painful condition. The patient advocate will ideally have established trust and rapport with the patient and, therefore, will be the ideal candidate for explaining the facility's procedures for handling claims. Best practices for basic service recovery have been articulated using the mnemonic "HEARD," representing the following (Hayden et al. How someone transitions is their choice, to be made with their family and their doctor. Being out in the sun aggravates Holly's lupus symptoms.. PubMed: Several options are possible for cataloguing member complaints that enable tracking by typologies linking complaints to quality improvement activities, such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS) composite (AHRQ). For example, the organization may identify recurring complaints or electronically organize data by category (e.g., service, physician) to determine trends. Learn key terms, types, and why it's important. The following is a list of over 100 basic medical terms grouped into categories to help you find the term you need: This list contains some common medical abbreviations and acronyms: AC: Ante cibum, or "before meals," indicating when a patient should take medication, BMI: Body mass index, a measurement of body fat based on height and weight. Service recovery programs. To make a general inquiry, please visit our contact page. In addition, healthcare organizations should consider whether patient advocates will be part of the risk management program or whether their role in supporting patients will be considered a separate function. http://archive.boston.com/news/globe/health_science/articles/2006/05/01/for_when_a_doctor_and_a_nurse_just_arent_enough, Hayden AC, Pichert JW, Fawcett J, Moore IN, Hickson GB. Healthcare facilities must also inform patients of their right to file grievances with regulatory agencies (e.g., local licensing and certification office, state agencies, QIOs). These 86 codes are comprised of 9,700 ICD-10-CM codes, each representing a singular medical condition. Action Recommendation: Empower frontline staff to act as the first line of defense against complaints. Feedback, The World's most comprehensive professionally edited abbreviations and acronyms database, Hillary Rodham Clinton (democratic senator/presidential candidate; former first lady), House Republican Conference (US House of Representatives), Humanities Research Center (various universities), Human Resource Consultant (various organizations), Historic Resources Commission (various locations), Health Research Committee (various organizations), Horticultural Research Centre (various locations), Hubbell, Roth, & Clark (consulting company), Holocaust Resource Center (various locations), Humanitarian Response Consortium (est.