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The software for this is optional, but I do have it installed. But if I try to say a sentence, it starts cutting out horribly, leading me to believe it is packet loss. Troubleshooting Guide for Echo in a Conference. Repairs 4k, 8k corrupted, broken, or unplayable video files. 3) Click Next to move forward from the sound test. Access restrictions to Webex toll-free numbers, WBX9000035655 - Cisco Webex Edge Audio Customer Admin Troubleshooting Guide. It might be from RF interference in your home/location used. There is no other app that works like Speedify. And that person can't hear the other people talking until they stop. 1. What are Some of the Potential Causes of VoIP Difficulties? (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). Have the same issues, happened mid December and mainly when you have outlook or websites opened. Step 3: Select Browse my computer for driver software. Pay attention which interface is used for CIPC. Create slick and professional videos in minutes. This is the default audio connection type. The opinions expressed above are the personal opinions of the authors, not of HP. And their device is sending packets of data to you. Webex is fairly confident it is an end user issue, WIFI and with VoIP seem to be the main culprits. To research this further, please send us a private message with your name and address so we can ensure we are working on the correct account. This results in WebEx connection problems: calls where the audio cuts in and out, where the video lags, and where the audio and video dont sync properly. Phone type (corporate phone, cell phone, landline, etc.) Receive "an error occurred while troubleshooting" message when using Windows Troubleshooters to fix some issues? At this time, I have upgraded my RAM to 16GB and this seems to have cleared the issue up. Any ideas would be appreciated. Or, just yell at us if that makes you happy. I never experienced an issue until now and have been utilizing video calls for 3 years now. Customers Also Viewed These Support Documents, https://help.webex.com/en-us/article/WBX000026383/WBX-Tracer, https://help.webex.com/en-us/article/WBX000026384/How-Do-I-Capture-Webex-Trace/Crash-Logs-on-a-Mac. Is your user using an analog mic input through the soundcard, or is it USB?