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Initially I was told they would be done by Jan 9th. I had issues getting the prescription and he and his staff helped me to get the correct drops. Telehealth from rude doctors! Don't order from Visionworks if you must have the glasses in a timely manner. Picked up glasses when quoted. I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! I was recently at the Visionworks in San Tan and had the best experience. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. I called the store with no help and also spoke with management for a full refund. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. I have been going to Visionworks for the past 15 years. I was not at all impressed with the help. When you decide to return your glasses to Visionworks, the company might: In case you want an exchange, the pair of glasses you select must be of equal or lower value than the original pair. File a complaint. A member of management has reached out to ******** to invite her in to look at other frame options. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Visionworks Near Me | Visionworks Locations The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. I called the *********** location to find out the eye doctor's name & the young man was rude & hung up in my face. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. Where can I request not to wear a face covering? Also, Check out Visionworks Return & Exchange Policy. Return merchandise must be double boxed with no writing on the manufacturer's box. They owe me a case and 600 as far as I'm concerned. They were horrible, so I left and pulled into Visionworks. First they totally ruined up my appointment. I spent $1200+ on Nov 16 for 3 pairs of glasses. View more information about our in-network insurance policies. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. . When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter).