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Email us directly.. You don't email back! Three of our new Steiff cuddly animals from our Soft Cuddly Friends series are equipped with an audio play chip sewn in, making them ready to connect to the Toniebox. References to confirm are 1728708, 1776131, 1787817. 2023 Trustpilot, Inc. All rights reserved. Lita Lamb, Hoppie Rabbit and Jimmy Teddy bear come to life night after night in the rays of moonlight and slide down a magical slide into the land of cuddly friends. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. The Toniebox lets you take music and bedtime stories wherever you go with cute characters, easy controls and no bright screens. We bought a Tonies box for our daughter's birthday present. They then chose a second one to listen too while having a bottle and settling in bed. Tonies Playtime & Action (relaunch) - Favourite Children's Songs, Rapunzel and other fairy tales - Favourite Tales. Just look at the reviews from the app store which is the main way to add new tonies. Amazing product, so much Choice and new Tonies being added.Highly recommend and can't wait to add more to our collection. If I could leave zero stars I would! It didn't work, reached out to Tonies and they sent us a new box. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! I like the fact its screen free time and stories are so important for children. The magical, musical storybox that brings songs, stories and joy to every moment of the day. They should speak to fairfax and favor. I was told to sent two tonieboxes back that they could send us a new one. Brown Thomas Arnotts Limited: We are so glad we have been able to help, and that bedtimes are a fun time with a Tonie.We'd love to help make those bedtimes go further with a new Tonie! Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Its a shame because I definitely wouldnt order anything direct. We also offer Creative-Tonies, which allow you to record your own stories or content. Faulty product! She can be wonderfully empathetic. Tonies They are safe for children from the age of 0 to play with as they bear the CE marking. It didn't work, reached out to Tonies and they sent us a new box. People who are reading this can return theirs.. tonies | LinkedIn