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The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. 7 calle 1, Suite 204 Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. If any of these tragic events occur, you will be eligible for a refund. How rare is this, actually? What happens to Stubhub tickets if it's a rain out? But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. StubHub Refund Policy - When The Event Is Postponed Or Canceled. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . On that front, things played out almost laughably on Saturday. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. Learn more about how we make money. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Decide on a ticket price and how you will be repaid.