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Mudassir Sheikha interviewed by Shikhar Ghosh, August 30, 2018, at Harvard Business School. You know, hiring people, putting them out there, designing the part. Mudassir Sheikha: Like the customer relationship. Mudassir Sheikha - Co-Founder and CEO @ Careem - CrunchBase Its not a static thing that we reach and we-. And go to the office, you know, there are bunch of meetings depending on the day and depending on the time of the month. And that has more engineers than us. So amazing experiences. : Yeah, I think its a good question. So theres a high correlation between people, motivation. Shikhar Ghosh: And the cause-effect relationship is never completely clear. And the idea was that Magnus and I would hold each other accountable to what we were supposed to do. : And is it that growth itself, you know, so people like I think it was eBay, originally, that would change its system every day, every night and they would say, you know, so if Amazon is doing Amazon auctions, they would say Amazon works on a monthly cycle, which they think is great. Shikhar Ghosh: So what does your day look like? So shes making all the decision. I would like to do this. With the new acquisition deal worth $3.1 billion, $1.4 billion will be paid in cash and $1.7 billion will be in convertible notes into Uber stock. How do you balance the tax that you place on yourself and therefore on your family, therefore on other choices that youre making. Careem is the first unicorn in the Middle East and a game-changer service for the region. . Shikhar Ghosh: So last topic that I want to go through is as youve grown, the issue of you know, what do you keep in the central place that you can learn from everybody? https://hbsaccelerate.wistia.com/medias/cscc8k9qrv?embedType=async&videoFoam=true&videoWidth=640. Mudassir Sheikha: where I think the burden becomes higher is sort of to reinvent yourself. Or for that matter, engineering. : So you want to do the values in a particular way. : So thats been a core challenge for the last year almost, for us. You and the founders. Mudassir Sheikha: So the three pillars are to the moon and beyond, be of service, and take ownership. and South Asia. And there are cultures in which, say women, dont have positions of authority or its harder for them to exert authority. Careem expanded into the food delivery business with Careem Now in November 2018 and . Shikhar Ghosh: Right. But rapid growth created internal strain. That would have saved us a lot more time and effort down the road. So it was very incrementally, okay, we need to open this market now. In 2018 in Pakistan, Careem and Robin Hood Army took the initiative to feed more than 10,000 people across the nation.[51]. So the way a manager behaves in Egypt or Pakistan might be completely different. And you look at that and you say if Im in engineering or Im in accounting, you know, how do I translate that into do I really want a great experience in accounting? Source of wealth: Al Faisal Holding. : So we want to start focusing people on the right KPS and then growth will happen. So shes making all the decision. If Qatar's Sheikha Moza is worth $15b, she's undervalued.