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MOHELA will attempt to contact you regarding your account to bring it current. You can expect to reach an operator at these times: 7 a.m. to 9 p.m. CT Monday through Thursday. to be here when you need help. Payments less than the required monthly installment amount are applied using the Standard Payment Application. The payment will then be applied to your monthly bill according to the effective date your previous servicer received the payment. Some student loan servicers have recently cut back on customer service hours, adding to the fear that borrowers won't have sufficient support when transitioning back into repayment after a more than three-year pandemic pause.There was already concern over whether the critical return to repayment set for later this year would go smoothly after Congress appropriated the Federal Student Aid office about $800 million less than what the Biden administration had asked for this year. MOHELA warns of delays in processing PSLF waiver applications - The Further information is available in our FICO Data Privacy Policy. Payments made matching the total amount due will be applied to the total amount due for each loan. Official Servicer of Federal Student Aid. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The only thing bringing my score down from what I can see are late payments I incurred in 2009 because I was not in the country and missed phsyically paying the bill as I just had graduated college, I was not on auto-pay as they were the first bills. They're AWFUL. To request special payment instructions when making an additional or partial payment, submit your request via: Web Log into mohela.com to make and target your payments to be applied to a specific loan or set of loans. (FOR DIRECT AND FEDERALLY OWNED FFEL LOANS ONLY). The Consumer Financial Protection Bureau noted in a 2015 report that servicing changes can result in lost payments, surprise late fees, paperwork processing problems, and missing records, all of which can result in borrower confusion and even cause some borrowers to fall behind on their payments. Understanding Credit - MOHELA Many people may be confused about how much they owe, when to pay and how. The agency is also working on a new income-driven repayment plan, aimed at reducing monthly debt burdens as well as the total amount borrowers pay over the lifetime of their loans. State of Massachusetts- Ombudsmans Student Loan Assistance Unit New to MOHELA or in Repayment, we offer several online tools to manage your account. MOHELA: Common Mistakes and How to Avoid Them - CreditDonkey (888) 830-6277. State of Massachusetts- Ombudsmans Student Loan Assistance Unit Education Department officials stated that the new servicing contracts would be good for borrowers in the long run, as they incentivize better customer service and provide greater accountability.