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Does JJ's House guarantee items with a free return policy? Click the button for the specific issue you're having with the game. We reserve the right not to accept the returns without prior approval from our Customer Service. We sincerely hope you could give us a try. Update:Dear Ani, Sorry for the inconvenience caused. Irregular or excessive returns history indicates potentially fraudulent or criminal activity. Thank you for your cooperation in advance. FOR ALL SAMPLE SALE ITEMS: 3. With over 12 years of experience designing and manufacturing dresses, we provide the finest quality materials and impeccable detailing at the lowest cost. We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. 3. JJ's House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request. Thank you again for your support! I got my dress on 11/10/11. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please all be really careful with their alteration service. You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. It then says you have to select a reason. Standard shipping takes a bit longer than expedited shipping but costs less. I have been told I am not eligible for a refund as its a custom order despite the fact that there is a quality issue and the jumpsuit is unusable due to their error.Have only been offered a 30% discount which is laughable. Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. Here are 8 tips for writing great reviews. As of April 14, 2022, JJ's House does offer international shipping policies. Delivery was quick and tailoring was very accurate. How can one enhance the durability of the handbags?1. 1. I bought a dress for my daughter's prom. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Moderate content, respond to reviews, and promote offers. Well draw up a refund request letter in your stead and send it to the company in question. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! Please refer to the following steps: You are qualified to get a full refund if your items are defective, damaged or mis-shipped. While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery. Products are damaged by misuse, mishandling, or poor maintenance. RETURN POLICY - JJsHouse.com.au All returned or exchanged products must be in their original condition. We dont provide the Self-Return Service for Non-returnable Items.