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If you want to bid on an auction or send a Best Offer to a seller, you'll need an eBay account, You pay for the item using PayPal, a credit or debit card, Apple Pay, Google Pay, Afterpay or Zip. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Heres how to track your order as a guest: Youll see a delivery status bar with a delivery company, tracking number, and the items current location. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Paying for items with a credit or debit card, getting help with an item you bought as a guest, using your social accounts to get set up on eBay. [8] 2. I sold a glass lid. Return the item in the same condition you received it in pack it well. 'Accepted at Origin Facility'. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. Seller information See other items cuff david yurman 7 inch diamond bracelet Condition: New without tags David Yurman Store Details. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. The seller will also pay for return postage. Learn more eBay tries to promote hassle-free returns. Returns happen. Refunds go back to your original payment method and are typically available within 3-5 business days. it may take up to 6 days to receive the refund after they have received your package. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Send you a message The seller may ask you for some more details about your return request. When an item doesn't arrive or you need to return something: If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Check your order confirmation email to see the item's expected delivery date and the address it's being delivered to. You can check back regularly to see the seller's response and to find out what you need to do next. From the request details, select Close your request and choose your reason from the dropdown menu. Send you a message The seller may ask you for some more details about your return request. Nonetheless, the simplest way to make a return is to use your account on eBay. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement.