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This warranty shall be void if the product has been used for rental purposes. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. A community dedicated to helping people with advice on personal home improvement projects. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. Here are 8 tips for writing great reviews. Home Depot rep told me I should have taken the item to since they do repairs on site. to zero turn riding mowers. } This does not cover wear and tear. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. I wont buy another Ego product. This warranty does not cover parts or consumable accessories subject to wear & tear during use. var xmlHttp = new XMLHttpRequest(); Advertising "5yrs warranty" is false and misleading under AU law! The repair facility they sent to? I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. return window.Promise Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. Please allow up to 24 hours for your account to update before redeeming points. No way of knowing an ETA. js.onerror = function () { 3178. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Its here! Pulled out the powehead last weekend to do some trimming only to find it completely dead! The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. custom: { Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in } The refund excludes any postage, handling or transportation costs. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. The store will not work correctly in the case when cookies are disabled. Find out how we combat fake reviews. && window.WeakMap Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. We're so confident in the performance of our tools that we offer professional users a 3-year warranty .