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For details on how we use your information, view our Thank you for the help. For more information please visit our returns policy. We do not process orders over the weekend, orders placed during the weekend or bank holidays will be dispatched the next working day. We accept returns up to 28 days after your purchase date, so you have plenty of time to decide. He just says it doesn't work. Youve got 28 days to send something back to us from the day you receive it. We accept returns up to 28 days after your purchase date, so you have plenty of time to decide. Every woman deserves to have the world at her feet, to slip into her shoes and feel unapologetically confident, ready to start the day in style. Get Fast & FREE Delivery & Easy Returns! If you send the faulty item back without contacting us first, we may end up sending it back to you as we were unaware that you received the item in this condition. The ultimate insta-worthy shoe just dropped and we are obsessed. privacy policy Whilst your return parcel is in transit, it is your responsibility. With EGO, take your shoe & clothing game to the next level with our range of women's shoes, clothing, and accessories to make you stand out from the crowd. For more information please visit our returns policy. Don't worry, if you've already paid for the label, contact the customer service team with proof of payment and they will assist you further. Take your parcel to any post office counter, make sure you keep hold of the receipt as your proof of postage. If you have an account, sign in with your email address. If you are a UK based customer, all you need to do is generate your label from here - https://ego.returns.international/. Please do not use any faulty or incorrect items after finding the fault as we will be unable to provide a refund or exchange. Amazon International Store Returns policy. Any custom charges are applied at the discretion of the courier and according to all local laws. When your return has been delivered to our warehouse it can take the returns team up to 15 working days to process your return, as soon as we have processed this you will receive a confirmation email.