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The Print shipping label page comes next. Well, weve got you covered. Important note; No personalized items will be approved for a refund, whether inside the 30-day time frame or not. Get carrot . Any item that has been opened is not subject to a return or exchange unless that product is defective and wasnt in working condition when you bought it. You must also provide a receipt in order to make the return successfully, as this shows that you bought the item yourself. No refunds are given on shipping and handling charges. Online shopping is super convenient, all you have to do is click and chill! The returns should be mailed to Dillard's, 600 Carnahan Drive, Maumelle, AR 72113. You have to make sure that your item is in its original box including all tags and the original receipt. The merchandise must be returned within thirty (30) calendar days from the date of purchase, except as otherwise stated on the face of the packing slip or on the items product page. If you are looking to return a product purchased from Dillards after 30-days, you will have to think again. Dillards accepts returns of online orders by mail, but you pay for the return shipping. It should also be noted that according to Dillards return policy, products that are purchased for international shipping can not be exchanged. If you do have a defective item, this does not follow the same rules for returns either. Online purchases can also be returned in-store or online using their return label. If you wish to return your shoes in-store, just take them to any Dillard's store with the receipt, shoebox, and tags attached. We hope this information will be very helpful to you to understand Dillards policies. However, when using a different shipping carrier, they mentioned that they highly recommend the following: According to Dillards return policy, they will process your refund within 7-10 business days after the shipment. You can return any eligible product purchased from Dillards, regardless of whether you purchased it online or in a store, to a Dillards store, with the exception of Clearance Cente. However, Dillards return policy also mentions that the limitations that are mentioned in the exchange and return policy dont apply to items that were determined to be defective, damaged or that were shipped mistakenly.