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In most cases, it means that DHL has been unable to address the issue with customs. What actually matters is the additional tracking update to the clearance event message. I've had the same issue: Good day please my shipment is saying clearance event. Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. LadyDeathXXX 7 mo. I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? What Does En Route To DHL eCommerce Distribution Center Mean? It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. dhl 3. DHL Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". If all go well, your shipment should be back on the move in no time. I pleaded with the seller to send it using FedEx but was unsuccessful. ago Going into 2 weeks now, mine is upwards of thousands. . Edit: Also Ontario The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Why is your DHL tracking stuck on the clearance event? This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid.