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", After flashing a thumbs-up, Schear then rises, saying, "We need someone to help with our car seats, to carry them off.". Another person, who appears to be a Delta supervisor, tells him that federal rules require that children under 2 must stay in a parent's lap throughout the flight. Great job. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. After Schear says that he won't leave - the airline will have to remove him - the person off-camera replies, "You and your wife will be in jail it's a federal offense if you don't abide" by an airline crew's order. In it, he explains that he initially purchased the seat for his 18-year-old. The airline wanted them to give up a seat they'd paid for. LOS ANGELES -- Delta Air Lines is offering refunds and compensation to a California family that says they were forced off a plane and threatened with jail after refusing to give up one of their seats on a crowded flight. Brian and Brittany Schear, of Huntington Beach, California, told NBC News that they had already boarded a Delta Air Lines flight from Maui to Los Angeles with their two infant children on. Copyright 2021 NPR. Theirs is the latest in a string of videos . display: none; They oversold the flight and asked us to give up a seat we purchased for my older son that my younger son was sitting in.. "I believe in standing up for what's right, and I paid for the seat.". The end result was we were all kicked off the flight. He has since reached an amicable settlement with the airline. However, he said airline officials told him and Brittany that they needed the seat for another passenger because the flight was overbooked and the passenger whose name was originally on the seat (Mason) wasnt there. Delta apologized Thursday and offered a refund to the Schears. It also touched on the requirement that a person occupying a seat on a plane must be named on the ticket for it. California family says they were kicked off Delta flight after argument They wanted to put a 2-year-old child in a seat they had bought for their 18-year-old son, Mason, who had flown home on an earlier flight. Delta Apologizes After California Family Is Kicked Off Flight - People ", "It's a federal offense if you don't abide " the crew member answers as Schear cuts her off to say, "I bought that seat. Delta said in a statement on Thursday afternoon that they "sorry for the unfortunate experience" the family had, and had since reached out to compensate them. Family booted from Delta flight and threatened with jail after refusing U & UR handled that so amazingly well. "What are we supposed to do when we get off this plane?" Here are your rights. On its website, Delta recommends that parents buy a seat for children under 2 and put them in an approved child-safety seat. Delta has since apologized for the episode. Christopher Muther can be reached at muther@globe.com.