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he also said, i could not use the phone call to add to my complaint. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. After automated answering systems failed to relate adequately to the real issues along came a woman who fully grasped the info necessary and restored everything as it should be with efficiency and far more customer satisfaction.. Hi David, thank you for leaving us a review. Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. I did manage to get help via their 'chat' function on website though - which I would rate as 5*. To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (https://www.aerial-direct.co.uk/claim-your-discount/) and follow the steps. Give us a call on 01329 558 558 and speak to 27-10-2017 Bev Brown Far better system for members. secondly, aerial direct are dodgy as heck. Partnering with O2, we can offer many tariffs with a monthly data allowance in either MB or GB, dependant on your needs. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and Experience seamless connectivity and resilient operations with our reliable and secure connectivity solutions. So I'm thinking I'll probably summarise what I want to aerial, but expect to have to go to the ombudsman. on 18:14, Please let us know if theres anything else we can do for you, In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822). You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. 4. Are they a bonafide company? So I let my other half organise his mobile contract a few years and he chose 02 then when he tried to contact them about something it seemed that he was under Aerial Direct.